[英文]GoDaddy.com實(shí)施Verint Impact 360運(yùn)營(yíng)管理套件
GoDaddy.com Implements Impact 360 Workforce Management Software from Verint

2010/12/14

World’s #1 Domain Name Registrar Partners with Verint to Help Keep Customer Service Excellence at the Forefront

Verint® Systems Inc. (NASDAQ: VRNT) today announced that GoDaddy.com, the world's largest domain name registrar and top Web hosting provider, has implemented the next-generation Impact 360® Workforce Management™ solution from Verint Witness Actionable Solutions®.

Following its June 2010 deployment across four Go Daddy contact center sites, the company is benefiting from Verint’s robust, workforce management (WFM) solution comprised of automated forecasting, scheduling, strategic planning, adherence, shift bidding, time off management, scorecard and learning functionality.

With Go Daddy’s expanding global customer base of 8.6 million and total domains under management sitting at more than 44 million, the company selected Verint’s Impact 360 Workforce Management solution to further its reputation for being a customer service leader. With Impact 360, Go Daddy is boosting the efficiency and effectiveness of its existing agent workforce, automating capacity planning and forecasting and scheduling, improving adherence management and enhancing its staff training—all while keeping operating costs in check.

“Go Daddy handles more than one million calls each month, so it's essential for us to be staffed appropriately 24/7," says Go Daddy Customer Care Vice President Miguel Lopez. “By using Impact 360 Workforce Management, we can make necessary changes quickly to keep our world-class service up to our standards. Verint also makes it possible for us to forecast the right staffing based on Go Daddy's tremendous growth.”

Impact 360 allows Go Daddy to realize a host of efficiencies by staffing appropriately to meet workload; improve service and contract resolution by scheduling the right agents with the most appropriate skills at the best time; and improve employee effectiveness and retention via advanced scorecards. eLearning and self-service training options also help to build proficiencies, counter skills gaps, and stay attune to company and industry updates easily and directly—all via the agent desktop.

“Organizations like Go Daddy are finding that multiple sites, expanded media options, staff proficiencies and preferences, along with customer expectations, have made contact center operations more complex than ever to manage,” comments Steve Weller, senior vice president, Americas, Verint Witness Actionable Solutions. “We are pleased that Go Daddy selected Impact 360 to simplify, automate and fine tune these processes, save time and enhance the customer experience.”

CTI論壇報(bào)道

Verint發(fā)布全新的Impact 360 文本分析解決方案 2010-10-18

[英文]Verint提高Nextiva®® IP視頻產(chǎn)品組合 2010-10-13

北美最大呼叫中心外包商憑借Impact360改善績(jī)效 2010-09-07

云計(jì)算呼叫中心提供商inContact與Verint結(jié)盟 2010-08-18

熱點(diǎn)專題:  呼叫中心     運(yùn)營(yíng)管理專欄
分類信息:  運(yùn)營(yíng)管理_與_呼叫中心   運(yùn)營(yíng)管理_與_國(guó)外動(dòng)態(tài)  運(yùn)營(yíng)管理_與_企業(yè)  呼叫中心_與_國(guó)外動(dòng)態(tài)
相關(guān)頻道:  運(yùn)營(yíng)管理
资源县| 那曲县| 桑植县| 霞浦县| 东阳市| 大港区| 星子县| 忻城县| 海城市| 敦煌市| 鲁山县| 曲松县| 迁安市| 威海市| 米易县| 湘西| 高青县| 金乡县| 南江县| 瓮安县| 浠水县| 南丹县| 奉贤区| 郎溪县| 大兴区| 红河县| 文安县| 扎鲁特旗| 安康市| 郁南县| 满洲里市| 西乌珠穆沁旗| 九龙城区| 青川县| 雅江县| 平泉县| 怀安县| 江口县| 乳山市| 福海县| 旅游|