[英文]處理ivr升級的建議
Advice on Managing IVR Upgrade

Steve Brown 2010/11/24

With the launch of VBVoice 7 many in our customer and partner community are initiating projects to upgrade their IVR applications and upgrade their hardware and software environments. VBVoice 7’s support of Windows 7, Windows Server 2008 and Visual Studio 2010 is the catalyst for many to put a project in place to migrate off of old or unsupported platforms.

Staying current is a good practice. After all, having an IVR system go down and not have the ability to get back into production because of problems in unsupported software or unavailable boards could be a recipe for someone to lose their job!

Upgrading to current platforms is a good business and IT practice, as is having an upgrade plan! Many of our customers are exercising good management practices of taking a deliberate approach to planning the upgrade, and the first step is a plan. The opposite is the so-called “hope” method; i.e., hoping that it all works.

A smooth IVR system upgrade requires a number of good software practices, but it doesn’t have to be too complicated. If your dependencies are small you can manage your project with a spreadsheet. If your dependencies are layered, then use a project management tool. Microsoft Project is an example of a tool that is effective and not too expensive. A few thousand spent in tools and planning is less expensive than being out of operation.

Remember to version your builds! Capturing all the changes you make in software, hardware and telephony environments will help in troubleshooting and will definitely help if you need to get a vendor on the line for support.

From Sales' perspective, we want successful upgrades and happy customers. A good project plan is the start of a successful upgrade.

Remember to plan, test, validate and pilot before you go live!

Advice on Managing IVR Upgrade

CTI論壇編輯

[英文]IVR開發(fā)提示：個性化你的系統(tǒng) 2010-11-03

[英文]多線程IVR開發(fā) 2010-10-29

Pronexus推出VBVoice7 免費提供IVR開發(fā)工具包 2010-09-08

Pronexus推出IVR解決方案定位器 2010-08-17

分類信息: CTI文摘_與_CTI平臺技術 CTI文摘_與_IVR技術 CTI平臺技術_與_IVR技術
晋宁县| 奉贤区| 北京市| 蒙山县| 竹山县| 佛学| 鄂尔多斯市| 独山县| 黑河市| 万州区| 大余县| 青河县| 大洼县| 林甸县| 海门市| 阜阳市| 抚远县| 云霄县| 朝阳市| 彩票| 会理县| 万盛区| 新丰县| 永新县| 浙江省| 凤城市| 灵川县| 昭苏县| 太康县| 乌拉特前旗| 苏尼特左旗| 贵南县| 株洲县| 留坝县| 文化| 双柏县| 抚松县| 郴州市| 吴旗县| 班玛县| 綦江县|